Who We Are

This Privacy Policy applies to Orthodontic Growth Infrastructure (“OGI”), a software platform and related services operated by Legacy Seeding Inc. (“Legacy Seeding,” “we,” “us,” or “our”), a Canadian corporation.

Orthodontic Growth Infrastructure is offered exclusively to businesses, including orthodontic clinics, for operational, communication, and growth infrastructure purposes.

Scope of This Policy

This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

This Policy applies to:

Our websites

Our software platform

Client onboarding and support

Communications conducted through our systems

Nature of Our Services

Orthodontic Growth Infrastructure provides business automation, communication, and operational tools for orthodontic clinics.

We:

Are not a healthcare provider

Do not provide medical advice

Do not diagnose, treat, or recommend clinical care

Any patient-related information processed through our platform is handled solely on behalf of our clients and under their direction.

Information We Collect

a) Information We Collect Directly

We may collect:

Business name, address, and contact details

Authorized user names, emails, phone numbers

Billing and account information

Support communications

b) Information Processed on Behalf of Clients

When providing services to orthodontic clinics, we may process:

Patient contact information

Appointment and communication metadata

Call recordings, transcripts, or message logs (where enabled)

We do not determine the purpose or use of patient data.
Our clients control what data is collected and how it is used.

Patient Information & Health Data

Legacy Seeding Inc. acts solely as a data processor / service provider, not a data controller, with respect to patient and health-related information.

Clinics retain full ownership and responsibility for patient data

We process such data only as instructed by our clients

We do not use patient data for our own purposes

Clients are responsible for complying with all applicable health privacy laws, including obtaining patient consent where required.

Consent & Client Responsibility

Our clients represent and warrant that:

They have obtained all required consents to collect, use, and communicate with individuals

Their use of our platform complies with privacy and anti-spam laws (including CASL)

They have authority to provide information to us for processing

We rely on our clients’ representations regarding consent.

How We Use Information

We use information to:

Provide and operate our services

Manage accounts and billing

Deliver support and training

Improve platform performance

Comply with legal obligations

We do not sell personal information.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve user experience and analyze website performance. Users can adjust browser settings to manage cookie preferences.

Your Rights

Users have the right to access, update, or delete their personal information. Requests for data modifications or removals can be made through our contact channels.

Third-Party Service Providers

We use third-party service providers to deliver our services, including:

Hosting and cloud infrastructure

Telephony and messaging services

Analytics and monitoring tools

AI-powered processing services

Information may be stored or processed outside of Canada, including in the United States, and may be subject to foreign laws. We take reasonable steps to ensure appropriate safeguards are in place.

Data Security

We implement administrative, technical, and organizational safeguards appropriate to the sensitivity of the information, including:

Access controls

Secure authentication

Encrypted data transmission (where applicable)

Role-based permissions

No system can be guaranteed 100% secure, but we take reasonable steps to protect information against unauthorized access, use, or disclosure.

Data Retention

We retain information only for as long as necessary to:

Provide our services

Meet legal and contractual obligations

Resolve disputes

Client data is deleted or returned upon account termination, subject to legal and operational requirements.

Access, Correction & Inquiries

Individuals may request access to or correction of personal information by contacting us.
Requests relating to patient data should be directed to the applicable clinic, as they are the data controller.

Privacy Officer

As required under Canadian privacy law, we have designated a Privacy Officer.

Richard Lyall
Legacy Seeding Inc.
Email: [email protected]

Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on our website with the revised effective date.

Continued use of our services after changes constitutes acceptance of the updated Policy.

Contact Us

For any questions regarding this policy, please reach out to us at [email protected].